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Welcome to our Frequently Asked Questions page. Please check the questions and answers below. Can't find your question? Please do not hesitate to contact us.

Are you open during Christmas?

Please see our Christmas Opening Times below:

24. December (Monday) - Closed
25. December (Tuesday) - Closed
26. December (Wednesday) - Closed
27. December (Thursday) - Normal opening hours
28. December (Friday) - Normal opening hours
31. December (Monday) - Normal opening hours

1. January (Tuesday) - Closed
2. January (Wednesday) - Normal opening hours

Is there a minimum order quantity?

No. You may purchase just one item or as many as you like! The more you buy, the bigger the discount.

Do I have to be a business if I want to order from you?

No. We sell to businesses and individuals.

What pallet size do you use?

We ship pallets approx. 1200x1000mm footprint x 2200mm tall.
Any height or size restrictions or special delivery requirements such as timed delivery or manual unloading (if available as options) may incur an extra charge.

How much is the delivery?

You have several delivery options.

Courier (2-3 working days) - There is a fixed charge of €7.18 for a 2-3 working days delivery by courier. Orders must be received no later than 2:00pm to be despatched the same working day. General delivery terms apply.

Post - There is a fixed charge of €5.10 for this delivery option. Delivery is not guaranteed and does not need to be signed for. Delivery is subject to Royal Mail's standards and may take several days. General delivery terms apply.

All delivery options - Delivery charges are all subject to vat and are excluded from any discount calculation. Delivery dates and times cannot be guaranteed. We will always do our utmost to get the delivery to you as fast as possible.

Working days are classed as Monday to Friday and exclude Bank Holidays. Orders placed after the cut-off time (2 pm) will generally not be despatched until the next working day.
All courier deliveries must be signed for and the courier may arrive earlier than expected. All orders are subject to sufficient stock availability. We will endeavour to contact you in the rare event there is a problem with the service or charge selected.

If you change delivery address after the goods have been dispatched, you may be subject to an additional delivery charge. Restrictions may apply.
We Cannot deliver to PO Boxes as we require a signature on delivery.

What payment options do I have?

You can pay by Credit or Debit Card, PayPal, Bank Transfer or by Cheque.

How accurate are the images?

We make every effort to ensure that the product images we use are accurate and up to date.

We endeavour to ensure that all images are as close to the true colour as possible, however we cannot guarantee the colour representation is exact. There can sometimes be shade variations between different batches of envelopes. There can also be variations when viewing on different monitors/screens depending on the settings etc.

If shade is critical, please ask for a sample.

How do I know the envelope is the right size for my cards?

Generally the envelope should be around 10mm bigger than your insert. We offer samples of many of our products, should you wish to check the size or colour before placing your order.

What is your Returns policy?

Please click here to view our Returns policy.

What is a minimum order quantity for bespoke products?

Thank you for being interested in our bespoke services. 

The minimum order quantity depends on a product itself. Please get in touch with us with via our Contact form here.

Want to learn more about our Bespoke & Print services? Please click here.

Are you FSC certified? 

Yes, we are. You can see our FSC certificate here.

Are you PEFC certified?

Yes, we are. You can see our FSC certificate here.

What do I do if there’s something wrong with my order?

Please contact us immediately if there’s a problem with your order upon arrival (damaged, wrong item(s) or if you haven’t received your order by the expected delivery date).

Our friendly and knowledgeable team will be available 8am to 5:30pm Mon-Fri to respond to your query via email, telephone call or live chat. You can find our contact information here.

Is ordering from your website secure?

Absolutely! Our website uses SSL encryption to protect transmissions of your account and credit card information. The green padlock and HTTPS shown in the address bar means our site is secure, and all your information is encrypted when transmitted.

View our privacy policy to read how we use your personal data.

How will I know if my order has been processed correctly?

We will send you a confirmation of your order once this has been placed to let you know we have received it and are ready to start picking and packing your package. 

We will also send you a second email to let you know when your order has been dispatched.

What if I want to make a change to my order?

We are often very quick at picking and packing your orders so there will only be a short amount of time after you place your order where we will be able to amend it. Call us straight away on +44 (0) 1628 810 000 and we will do our best to help.

Do you offer a discount for bulk purchases?

Yes, the more you buy the more you save. Whilst we are happy to take small orders, we offer reduced prices when purchasing items in larger quantities.
We have different prices for the following quantities:
1 – 49, 50 – 199, 200 – 999, 1000 – 4999, 5000 – 9999, 10000 +

Can I view your products with VAT included?

Yes, you can switch the toggle at the top right-hand corner to INC VAT.

I have a business; do you offer trade prices for your products?

Yes, if you are looking to order with us on a regular basis and you are interested in bulk quantities you can fill this form in - Create New Trade Account

Our team will review your details and we can normally get you set up within one day. Once approved you can access the trade section of our website with all our trade prices.

Can I place an order, and have it delivered to my client?

Yes, every order you place from us is sent under plain cover. We never send paperwork with your order and invoices are sent by email to the billing customer.

Do you send (free) samples? How long does it take to receive them?

We do have Flyers, Swatches and Catalogue for free to make your decision with choosing the right product easier. Please visit section EXTRAS in main Menu to order your free samples.

Please note that content in Flyers vary in size & colour within the product range, in case you are looking for a specific colour, please speak to our sales team.

Can you do bespoke products?

Thank you for your interest in bespoke products. We offer wide range of bespoke services. Please visit out Bespoke & Print section in main menu for more information.

Can you print on envelopes?

Yes, we offer several printing methods on envelopes, please visit Bespoke & print section in main menu for more information and print examples.

Where are you based?

Our company is based at these addresses:


Envelopes Ltd.
Unit A2
Knaves Beech Industrial Estate
HP10 9QY
United Kingdom


Envelopes Ltd
Unit 12
Newark Storage Industrial Estate
Bowbridge Road
Newark, Nottinghamshire
NG24 4EQ
United Kingdom

Do you offer express delivery?

The fastest delivery we can offer is via Courier and it takes 2-3 working days and order must be placed no later than 2pm for same day despatch.

Can I collect the envelopes from you?

You can pick up your order from our warehouses in Loudwater or Newark.

If you wish to collect from our Newark warehouse, we will need to take payment online at the time of ordering. However, if collecting from our Loudwater warehouse you can either pay online at the time of ordering or by cash or card when you come in to collect.


Envelopes Ltd.
Unit A2
Knaves Beech Industrial Estate
HP10 9QY
United Kingdom

Tel: +44 (0)1628 810000


Envelopes Ltd
Unit 12
Newark Storage Industrial Estate
Bowbridge Road
Newark, Nottinghamshire
NG24 4EQ
United Kingdom

Tel: +44 (0)1628 810000

If you don’t live nearby, we are happy to send your order via several shipping methods, please click here to see your options.

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